Delivery

Free Delivery
We offer free delivery across mainland UK for:
Orders of £75 (ex. VAT) and over – FREE Economy Delivery (10 Working Days|Estimated)
Orders of £150 (ex. VAT) and over – FREE Standard Delivery (5 Working Days|Estimated)

Delivery
DPD Delivery Services
Non Mainland Bulk Charge

Items 5+: £1.50 each

Non Mainland Cost of Remote Area UK delivery

Minimum charge up to 5 items: £5.99

 

Express Delivery

Next Day and Express dispatch are available on selected orders (at additional cost).

Please contact us @info@print-boss.co.uk or 01474 324878 to find out if your order is eligible for this option.

European Delivery

As well as UK deliveries, we can also deliver to a wide range of European countries. The cost of European delivery is as follows:

Minimum charge £8.00 for up to 5 items. £0.50 per additional item up to 50 items. £0.25 per item for over 50 items.

Parcel Force Worldwide Delivery
Express (3 Working Days)

£7.99

Next Day (Next Working Day)

Order selected products before 12:00pm to be eligible,  @ £9.99

Economy Delivery (10 Working Days)

Estimated)Free when you spend over £75, @ £3.99

 

Standard Delivery (5 Working Days)

Estimated)Free when you spend over £150, @ £4.99

 

Royal Mail Delivery
Delivery Dates

These are subject to timely approval of your Artwork.

Non Mainland Delivery

Non-Mainland UK, Remote UK Areas and BFPO Addresses.

Do the Delivery Charges Include VAT?

All delivery charges exclude VAT

Rest of The World Delivery

For Australia, Canada, Cyprus, Dubai, Greece, New Zealand, South Africa, Thailand, United States of
America, delivery costs are as follows:
Minimum charge £20.00 for up to 5 items. £0.50 per item thereafter.

After Despatch

Your Delivery We will notify you by e-mail when your order is dispatched. UK orders are dispatched by a local courier or Royal mail. This is dependant on your order request. What happens if I am not in to receive the order? 

If the driver does not find you in to receive the goods, he will try again the next day. Normally two attempts will be made to deliver the goods. The driver will leave a message quoting a telephone number.

Please ring this number to arrange a new delivery date. If they are unable to contact you at all, the entire delivery will be returned to us. In this case you will need to pay for the goods to be redelivered again.

Collection

Collection

We are also able to offer collection from our Gravesend Shop (30-32 Perry Street, Northfleet, Gravesend, Kent, DA11 8RE). This can be selected during the order process.

Collection is free, however any express production charges will still apply. We’ll email you when your order is ready for collection.

Delivery Times

Delivery Times

Standard dispatch for all orders is 5 working days, however at peak times the dispatch time can be longer.

If you need your order by a specific date we will try and work towards this for you, but we can only guarantee a dispatch date if you select and pay for our express dispatch service.

 An estimated delivery date can be stated if requested. Please note, this date is dependent on you promptly responding to any communication from Print Boss, such as to approve an Embroidery/Graphic proof. Failure to do so may impact on our ability to meet the originally specified timeframe.

Order Grouping

If you need to place multiple orders going to the same address, we will group these orders for you and remove/reduce (as appropriate) the delivery charge on orders placed after your initial order.

To make use of this, please place your additional orders as soon as possible as subsequent orders can only be grouped together if the garments on your initial order has not been processed/completed. 

Please be aware that this service is only available to orders to Mainland UK.

 

Returns

Once a garment is personalised we can only accept returns based on sizing issues if the product does not measure what we say it will on that items size information. If you receive garments that do not measure what we say, please contact us where our customer service team will be happy to help. 

All personalised items from Print Boss are made to order.Blank products can be returned to us within 14 days of delivery for a refund of the cost of the item. Please contact customer services with your order number if you would like to return blank items and they will provide further instructions. 

Please be aware The Distance Selling Regulations Act of 2000 does not apply to personalised goods or goods made to a consumers specification. Before placing your order, please be careful to check product size information.

We supply garments from different manufacturers there is no such thing as a standard size, if you require any additional information of choosing what size/format you require please contact us on info@print-boss.co.uk or 01474 324878

Returns And Cancellations

Returns and Cancellations

What happens if I want to cancel an order? We try to ensure the shortest possible delivery time. In order to be able to offer you a fast delivery service, many orders will be dispatched within hours. 

This means that unfortunately it is not always possible to cancel your order. Expenses are incurred once an order is placed with us including artwork production, ordering of materials, and placement of orders with vendors which are subject to their cancellation or restocking policies and charges.

If an order is cancelled once placed, Print Boss reserves the right to charge for artwork fees, restocking costs and any other expenses incurred by us between the time we received your payment and the cancellation request was received.

Our goal is one-hundred percent customer satisfaction, so if you are unhappy with your order please contact us. As we provide personalised goods, however, we cannot accept returns unless we have made a mistake or the garments are faulty. 

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